Reporting Officer – Tunisia

*This position is for 6Months renewable*

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Program / Department Summary

The primary responsibility of the Reporting Officer will be to ensure the production of timely, accurate and analytical donor reports and to assist the program staff in developing donor proposals. (S)He will work closely with the Program Managers and be responsible for the planning and delivery of regular reporting

Essential Job Responsibilities

Program Quality

Ensure program teams are utilizing the filing system in accordance with Mercy Corps Minimum Standards and donor audit requirements and that the filing system is functional.
Support program teams in ensuring that Mercy Corps programs comply with PM@MC (including Gender) Minimum Standards.
Contribute to the global and regional conversation around program performance and quality, PaQ unit strategies and functions, as well as global program quality initiatives such as PM@MC, gender minimum standards, adaptive management, data protection, TOLA etc.
Support program teams as they carry out program start-up, 90-day inception check-ins, quality audits, lessons learned and end of program transitions.
Contribute to the monthly update of GRM (grant review meeting) and ensure smooth and regular communication with HQ.

Reporting and Communication

Understand donors’ guidelines, reporting procedures and requirements;
Support the Country Team in the design of cost-effective, innovative and high-quality programs, ensuring relevance to stakeholders and agency strategy
Work in close coordination with the Program Managers and field staff involved in the implementation of projects, to collect input and data and to develop and incorporate solid monitoring and evaluation components in reports;
Assist in preparing statistical reports and analysis (post-distribution monitoring; outreach database);
Assist in editing case studies, human interest stories and other in-house publications;
Ensure that key contributing staff and partner staff have a clear understanding of donor requirements and expectations;
Provide capacity-building and training in the field in the areas of proposal development and report writing;
Oversee maintenance of appropriate trackers, such as reporting tracker, and grants tracker (that details current and future/pipeline programming) etc.
Information sharing /data collection
Assist the PM to develop external communication tools as relevant for donor visits/meetings/reports
Ensure comprehensive grant files are maintained up to date and are available for use by uploading them in shared drive (Document Management/Storage System). Ensure copies of all documentation (grant proposals, reports, budget etc.) are made available to share electronically with all Program Managers/Coordinators
Develop and maintain a database of lessons learned from previous and ongoing programming from internal M&E products, Third Party Monitoring and Evaluation, Complaints Response Mechanisms and audits. Ensure that these are regularly shared with PMs, and incorporated into ongoing programming improvements, and future programme development
Security
Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility

• None
• Accountability
• Reports Directly To: TL
• Works Directly With: Program Manager and ME team

Knowledge And Experience

1-year field experience with reporting with INGOs with supervisory responsibilities.
BA/BS degree in a relevant field.
Demonstrated understanding of complex environment, related security concerns and appropriate responses with experience in insecure context.
Demonstrated attention to detail, following procedures, meeting deadlines and problem-solving independently and cooperatively.
Knowledge of Mercy Corps PMMC systems and procedures desirable; knowledge of donor regulations (USAID, DFID, EC, UN) an added advantage.
Strong ICT skills a must and vehicle mechanic knowledge an added advantage.
Excellent negotiation and representation skills.
Effective organizational, prioritization and result management.
Excellent verbal and written French and English skills required.
Ability to work effectively with an ethnically diverse team in a sensitive environment.
Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
Knowledge of North Africa context
Success Factors

The successful Reporting officer will be good at problem solving and have the ability to work out methods to deliver successful programs. S/he will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. The candidate must possess excellent organizational skills and have a flexible and analytical approach. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Tunis, Tunisia and it requires up to (10 %) travel to Gafsa, Medenine and Jendouba.

The Reporting is based in Tunis. The location is secure. Housing is in guesthouse accommodation with unlimited freedom of movement beyond the house/office. Staff have full access to (services – medical, electricity, water, etc)..

The position is not eligible for hardship and/or R&R benefits

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.