À propos de l’offre d’emploi

Information Technology Support Technician

The IT Support Technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software; response to customer queries to provide technical assistance.

Responsibilities:

• Updating Hardware Portion into the system
• Install and configure software and computer systems
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Troubleshoot and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support to the entire organization.
• Support the implementation of new solutions or applications.
• Analyze records and logs to spot underlying trends and potential issues.
• Test, and evaluate new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Requirements and Qualifications:

• Associate’s or bachelor’s degree in IT, computer science or a related field.
• Fluent In English & French is a must
• 1+ years of experience in a IT technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of hardware.
• Ability to manage time and effectively prioritize numerous projects at one time.

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