⭐ Technical Customer Support ⭐

➼ Job description

• Handling of support tickets at level 1 and 2 (by email, phone, ticketing tool)
• Analysis, classification and prioritization of tickets through a methodical approach
• Direct resolution of classic cases (templated responses, redirection to FAQ)
• Pre-analysis of technical tickets through available logs, database, and diagnostic tools
• Escalation of qualified issues to level 3 when necessary
• Resolution follow-up with clients, in sync with the Product and Tech teams
• Maintaining of our knowledge base and documentation
• Because sharing is caring, we expect you to share your knowledge with your team!

Our stack: Freshdesk, Jira, Homer, Putty, Pagent

• • ➼ Preferred experience

You show off the following skills:

• Great sense of service
• Curiosity and autonomy
• Excellent oral and written communication skills in French and in English

➼ Big plus:

• Fluency in German, Spanish or Italian
• Familiar with DIABOLOCOM Tool
• Knowledge of web technologies (Browsers and development tools, SQL, JSON/Rest, HTML/Javascript, programming language, …)

First, here are some of the things our team members enjoy, including:

• Working in a stimulating environment with a mix between interpersonal capacities and technical ones
• Having a job that makes sense in a proactive and friendly team
• Being part of a team where everyone has a voice and can have an impact

In addition, here is another list of what you will enjoy at TCC:

• Remote working up to 2 days a week
• Team building events
• Be part of a company at a key moment of its growth, with lots of opportunities
• You will be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization!

Does this opportunity appeal to you?
Let us talk! We are curious people and cannot wait to meet you!

➼ Recruitment process

Our hiring process is fast, packed across only a few days and includes the following steps:

• Call with our Talent Acquisition Manager
• Technical test
• Visio with our Head of Support
• Interview with our partner

• Mail your CV at 

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