Are you ready to join a new company and to try a new opportunity? Transcom is offering you the chance

We’re now hiring

a Senior Operations Manager

to join our Operations team!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Operation Manager. This is a busy and international professional environment that will suit an ambitious person with a great eye for a brighter future. Our fast-paced, multicultural and supportive environment will offer you lots of benefits – a competitive salary, flexible working arrangements, as well as opportunities for training and development.

Job description

The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed. The OM is responsible for the daily contact and reporting to Clients.

The OM has the P&L responsibility for the service lines that he/she is managing. He/she must achieve the profitability levels set in the annual budget, through effective leadership, and by satisfying the work teams.

The OM makes sure the quality of the services integrating the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating services and the Client Organisation

Professional qualifications/Specific knowledge

• Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
• Knowledge of the Client Organisation product is an advantage.
• Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.
• Office package (Word/Excel/PowerPoint): High level.
• Google Apps: High level.
• E-mail Communication: High level.

Information technology

• Office package (Word/Excel/PowerPoint): High level.
• Google Apps: High level.
• E-mail Communication: High level.

Languages knowledge (CEFR Proficiency based)

• French: C1 Level 
• English: B2 Level

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.

Does this sound interesting!? Then we’d love to hear from you!

Please send us your resume and short motivational letter!