is seeking an experienced, full time 

Ticket agent and Corporate Travel Agent

to join our partner based in Tunisia.

Duties and Responsibilities:

• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to inquiries.
• Books reservations for air travel, car, hotel, and tour packages.
• Monitors and works GDS queues daily to maintain quality control.
• Create and Update traveler profile information.
• Properly uses industry terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts.
• Search and confirm travel reservations for the customer
• Provide travel offers and general travel advice to travelers
• Strong understanding of a client travel policy to guide and consistently provide consultation to the customer
• Excellent knowledge and application of travel supplier rules
• Provide the customer with the required industry information, such as low fares, exchange costs and penalties
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Assumes and performs other duties and responsibilities not specifically outlined herein, as required.

Knowledge, Skills and Abilities:

• Experience in the corporate travel management industry
• Knowledge in Amadeus reservation and ticketing platform and having at least one (4) year of work experience in the travel industry (travel agency, hotel, airport,) are a plus
• Must possess good English and customer relations skills
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrate excellent professional customer service and problem resolution skills
• Ability to concentrate and pay close attention to detail.

Qualifications:

• Minimum of two (4) + years in Amadeus
• Thorough knowledge of the travel industry and suppliers.
• Applicant should be familiar with MS Office, Outlook and Excel, including Google and Internet Explorer.
• Hours/Salary information can be discussed in the interview process.

Job Details

• Experience Needed: More Than 4 Years
• Career Level: Experienced (Non-Manager)
• Job Categories Customer Service/Support(Tourism/Travel)