Hi ! Do you have :
• Excellent ability to communicate with customers by phone and in writing in French and English languages
• Experience in a Customer Service Role concerning software products for desktop and mobile apps (Android/iOS)
• Analytical, pro-active, problem solving, positive attitude
• Ability to work under pressure and with tight deadlines
• Meticulous, organized and very attentive to details
If So ! Join us as a Customer support in Stream WIDE Tunisia.
You will :
• Handle tickets coming from internal and external customers regarding the product within SLA for our desktop, Android and iOS apps.
• Take end to end ownership of customer requests
• Manage interactions with all teams involved in the product in order to solve the customer request
• Identifie, track and report product issues
• Provide training to customers on product features when needed.
• Create periodical reports, statistics and documentation
Please submit a resume and a cover letter in English to:
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