Service Consultant Fraud Detection (f/m)
fulltime │ location: Tunis, Tunisia
Are you looking for a new challenge with a multinational company?
Are you enthusiastic about working closely with customers in a service-oriented manner?
Then prove yourself to us as
Telco Fraud refers to all unwanted financial losses at telecom operators that are being caused by deliberate actions.
The Business Unit Fraud delivers the industry’s most efficient, advanced and largest Interconnect (anti-)Fraud services. The Service Consultants provide a holistic, smart and multi-language testing service approach. SIGOS will prepare you for this interesting challenge by providing you with extensive training (no previous Fraud Management experience required).
Managing customer accounts and acting as the single point of contact throughout the contracts
Handling communication with the customers autonomously and building a strong professional relationship with them
Conducting Interconnect testing campaigns and translating customer needs into service specifications
Advising customers on how to handle Fraud cases
Writing reports and delivering presentations on the results
Closely cooperating with colleagues in your team and different departments
Professional work experience, ideally within customer relations
Excellent communication skills in English and French. Any other language knowledge is welcome
Passion for delivering excellent service
Very good analytical skills and willingness to cope with large data files and Excel
Reliable, proactive and well-structured working approach, even when working under pressure
You can expect…
… a diversified range of tasks and responsibilities in a dynamic and growing company
… interesting opportunities for further professional development
… an open and social organizational culture in an international atmosphere
… detailed and continuous training and guidance on the telecom requirements
SIGOS GmbH │
Klingenhofstraße 50 d │
90411 Nürnberg │ www.sigos.com
Comment postuler :
Did we spark your interest?
Then we look forward to receiving your full application documents, including details about your motivation, salary expectations and your earliest possible start date via e-mail at:
Ville : Tunis, Tunisia
Nom / Entreprise : SIGOS
Email : firstname.lastname@example.org
Tel / Fax : +21626451177
Adresse : Klingenhoferstrasse, Nuremberg, Allemagne
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