The tasks of the Service Key Account Manager:

• ·         Assist customers in definition of needs in term of spare parts / service support.
• ·         Introduction of the company « service » products / service sales push.
• ·         Handling and follow-up of customer complaints, quality claims and breakdowns.
• ·         Active support in the payment review process.
• ·          Responsible for business development and acquisition of service orders.
• ·         Ensuring process quality (preparation of quality notification, submission of conspec).
• ·         Escalation level in the service area when necessary.
• ·         Escalation through pro-active solution finding in the business center.

Competencies:

• ·         Good knowledge of the industry and market requirements.
• ·         Technical background.
• ·         Open minded and accurate.
• ·         Knowledge of SAP/ E-commerce.
• ·         Good knowledge of the leading language in the region Maghreb and West Africa.
• ·         Very good knowledge of English (Level C1)
• ·         Good MS Office skills (Power Point, Excel)