General Manager

À propos de l’offre d’emploi

Part of a diversified Group of companies distributing internationally renowned brands within the FMCG industry and also operating a line of duty-free shops.

We are in the process of setting up two new retail outlets within La Goulette Ferry Terminal in Tunisia. To manage and oversee the operation, we are looking for a dedicated and detail-oriented individual to join our team as the General Manager.

Role Summary:

The General Manager will play a pivotal role in ensuring the smooth operation of our duty free shops within the terminal. This position will oversee the daily operations of our retail outlets, liaise with stakeholders in the country and Head office, ensure effective use of the Enterprise Resource Planning (ERP) system and managing employees for this operation.

Key Responsibilities:

1. Retail Management

- · Train and onboard new staff on our operational procedures and the ERP system;
- · Rostering of retail staff;
- · Reporting accurately and clearly on activities undertaken;
- · Ensuring that the shops are well stocked;
- · Ensuring that the shops are merchandised according to industry standards and guidelines;
- · Implementing in store promotions and reporting results;

2. ERP System Management

- · Efficient and accurate use of ERP and POS system;
- · Ensure seamless integration of the ERP system with other operational tools;
- · Troubleshoot and resolve any ERP/POS-related issues in collaboration with IT support;

3. Customs

- · Accurate reporting for customs purposes;
- · Manage the relationship with customs officials, ensuring that we are compliant with set procedures;
- · Preparing and issuing documentation and reports through internal IT system;

4. Operational Efficiency

- · Be the representative for the Company in Tunisia;
- · Day to day running of the Company’s travel retail outlets at La Goulette Ferry Terminal
- · Monitor stock levels and initiate restocking processes when necessary.
- · Ensuring the proper handling of the Company cash/ ePoint Of Sale receipts;
- · Co-ordinate receiving and checking of stock from suppliers;
- · Co-ordinate orders and replenishments with suppliers;
- · Work closely with sales representatives and other supporting roles to ensure seamless customer experience;
- · Implement and oversee operational procedures to enhance efficiency and minimise errors;

5. Other Duties

- · Regularly liaise with the management team in Malta to provide updates and address concerns;
- · Continually seek opportunities to improve processes and implement best practices;
- · Ensure compliance with all regulatory requirements and duty free shop standards;
- · Responsible for company results in La Goulette Ferry Terminal;
- · Ensure timely and accurate recording of all financial transactions.
- · Ensure timely preparation and review of monthly and yearly financial reports.

Qualifications & Skills:

A Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Minimum of 5 years of experience in a similar role, preferably within the retail or duty-free industry.
Fluency in English is essential as well as French or Arabic
Proficiency in using ERP systems; experience with Dynamics 365 Business Central is a plus.
Strong organisational and multitasking skills.
Exceptional attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently, prioritize tasks, and manage multiple tasks simultaneously.
Strong project management, budget management, analytical, and negotiation skills.
Experience in leading a team independently.

What We Offer:

A competitive salary package commensurate with experience and qualifications.
A rewarding career with opportunities for professional growth and development within a fast-growing organisation.
A supportive and collaborative work environment that fosters creativity, innovation, and teamwork.

Applying: