S’abonner à notre NEWSLETTER Recevoir tous les offres d'emploi ✅ Regarder la chaine à Recruter.TV

Production Support Analyst

Planisware is a global provider of Project Portfolio Management software solutions designed to support product development, engineering, and IT business processes. 

For more than 20 years, we succeeded in bringing together a passionate community of 600 employees from Tunis, Paris, Nice, Lyon, Manchester, San Francisco, Philadelphia, Denver, Munich, and Tokyo. And we’ve been committed to assisting over 500 organizations worldwide in achieving strategic and innovative excellence, making confident business decisions, and increasing portfolio value.

What you’ll do

As a Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.

• Represent the Production Support organization on company-wide project teams.
• Monitor process and software changes that impact production support
• Communicate project information to the production support staff and raise production support issues to the project team.
• Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
• Manage resources in coordination with the SAS team
• Participate in knowledge transfer to ensure a better grasp of the product and domain.
• VM Creation and environment restoration
• Servers’ management and monitoring

What is expected from you?

• License diploma or master’s degree in information technology
• Good database skills, preferably in Postgresql
• Experienced with basic UNIX and Shell Scripting (Automation anywhere)
• Strong written and oral communication skills in both French and English.
• Unwavering commitment to customers.
• Perfect punctuality.
• Critical Mindset
• The job requires participation in an after-hours/weekend rotation: Resource willing to work in a 24X7 project environment. The project runs in 3 shifts daily including Weekends.
• Willingness to learn.

Would be a plus if you have :

• Cloud and virtualization knowledge
• SMTP Configuration knowledge

What’s in it for you?

• Develop expertise by participating in knowledge sharing events organized internally (talks, conferences, fairs)
• Challenging and collaborative work environment
• Group Insurance
• Luncheon vouchers
• Gym Membership
• Transport provided 😉 Your comfort matters
• Extra bonus for night shifts
• 30 days of paid leave days.

As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age.

#job #boards #job #recruitment #job #hiring #job #websites #job #search #engines