We are looking for people who are hardworking, motivated, driven and of course fun! As the Contact Centre Sales Agent you will be required to sell a range of National Pen product to existing customers through outbound telephone calling.  In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

• Calling existing customers generating increased sales
• Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
• Ensure the customer’s issues are dealt with in an efficient manner, informing the customer of any new products
• Verifying the order and customer details on-line
• Achieve weekly individual sales targets
• Attend weekly team catch up meetings
• Maintain up-to-date knowledge of our products and processes
• Receive on-going training, support and coaching from your supervisor
• Any other duties/projects as directed by Senior Management

• Fluent in English
• Minimum of 1 year experience in sales, building relationships with key decision makers
• Passionate about deserving customer service and customer expectation
• Excellent communication and negotiation skills
• Have the ability to maintain professionalism under pressure
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
• Excellent PC skills essential
• Highly organised with a strong attention to detail
• Self-motivated and goal oriented
• Be a team player
• Good English

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.