Mazarine // recrute CDD
IT Support Technician
Our Tunis team is seeking an experienced 2+ years IT Support Technician, responsible for day to day troubleshooting and technical support at our Tunis office and other locations in Tunisia. The candidate will work on issues of diverse complexity and scope; Should resolve issues, prioritizing and escalate fully qualified issues when necessary. The candidate will exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing tasks and achieving objectives.
Education and Experience requirements
- – University Degree in Computer Science; or
- – Technical degree with IT Background + 2 years’ experience at least; or
- – 5+ years’ experience without a university degree with hands-on relevant technologies and relevant industry qualifications.
General requirements
- – Excellent verbal and written English language skills (TOEIC Certification is a plus but not required);
- – Demonstrates analytical and problem-solving capability with the aptitude to grasp new technologies and tools quickly;
- – Provide experience in troubleshooting in a technical environment and offers solutions to prevent problems and support incidents from reoccurring that impact endpoint device productivity;
- – Previous experience or internship in the Oil and Gas industry is a plus;
- – Good understanding of the most common IT policies and procedures.
Technical requirements
- – Should demonstrate good understanding on how to deploy, maintain and troubleshoot major client OS’s (Windows 10, macOS, Linux and Chrome OS);
- – Demonstrates good understanding of Windows Server (2012R2, 2016) Administration, Networking, Maintenance and Deployment;
- – Demonstrate excellent knowledge of PowerShell Scripting to automate monitoring and deployment tasks;
- – Good understanding of PowerShell for Azure, SharePoint, and Exchange online is a plus;
- – Demonstrate excellent knowledge of End-Point Protection & Security using cloud-based solutions (WATP, AlienVault…);
- – Sufficient knowledge of Active Directory and related best practices. Azure AD DS is highly recommended;
- – Sufficient knowledge of Hybrid Cloud deployments is a plus.
- – Sufficient knowledge of SQL Server and MySQL Administration and Maintenance;
- – Previous Experience on Microsoft Azure is a plus;
- – Previous Experience Managing Users on Office 365;
- – Previous Experience with MDM’s and MAM’s is a plus;
- – Demonstrates excellent Network deployment and troubleshooting skills;
- – Demonstrates the ability to read and examine OS’s and Applications logs;
- – Demonstrate good knowledge of mobile OS’s (Android and iOS) for Enterprise deployments and troubleshooting using either Apple native MDM or MS Intune;
- – Sufficient understanding of ITIL Process Reference Model (Certification not required but convenient).
Your Duties
You have to assist with the day to day IT needs at our Tunis office and other locations in Tunisia where Mazarine operates. You are required to assist employees and consultants in troubleshooting and resolving IT related issues. Furthermore, you will work on daily IT administrative tasks and reports by sending and preparing Weekly and Monthly reports for the IT Manager or other Managers as needed and instructed within your scope of work.
You will be required to monitor Tunisia IT infrastructure against any possible problems and prevent downtime.
Perform any other duties as instructed by the Group IT Manager.
This position may require working at weekends and during holidays.
This Position is 2 years limited contract with the possibility to switch to an indeterminiate term contract after the initial period.