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un Coporate Sales Executive.

POSITION SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures;
• ensure uniform and personal appearance are clean and professional;
• maintain confidentiality of proprietary information;
• protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;
• thank guests with genuine appreciation.
• Speak with others using clear and professional language;
• prepare and review written documents accurately and completely;
• answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others;
• support team to reach common goals;
• listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.