Customer Support Officer

Who are we?

LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available. We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.

How do we do it?

Through our platform, which allows:

• • Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
  • Over 350,000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile.
  • The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc.)

As the leading international player in its industry, LittleBig Connection supports 250 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs.With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 16 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia… the #FutureofWork is already here! Are you ready for the adventure? Join us!Job

Description

• Become the platform expert and be the point of contact to a wide range of customer users globally.
• Daily assist the users of the platform by chat, mail or call on level 1 and level 2 requests.
• Escalating level 3 request and follow-up of the incident resolution.
• Collaborate internally with business, IT and finance team on problem solving.
• Train your client’s staff and their selected partners to use our services and platform by organizing webinars, individual training sessions, day-to-day support and any other good idea!
• Contribute to the improvement of our technical platform and services.
• Gathering and escalating most common assistance request to the product development team so as to improve the platform overall.
• Contribute to the account management strategy in performing analysis of the received request and customer habits.

Profil recherché

• Graduate in Communication, Management, IT or Business or similar studies (Bac+5).
• You have at least 1 year of prior experience in Customer Service or Support and a good interest for digital products and the digital industry.
• Prior experience in support and customer success (strong plus for digital products or services).
• Ability to tackle complexity and to pay attention to details.
• Excellent communication skills: good communicator, innovative, customer service oriented, proactive and responsive.
• Problem-solving skills.
• Being curious and eager to learn from scratch the functionalities of a SaaS product.
• Fluency in French and English, both spoken and written (Mandatory – other language is a plus).
• Ability to work in a team and autonomously.