Divers
Kacicall is hiring CDD
Customer Service Representative
Company Description
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Role Description
This is a full-time on-site role for a Customer Service Representative at Kacicall in Sousse. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing information about products/services, and ensuring customer satisfaction through excellent service delivery.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Experience in Customer Service and Customer Experience
- Strong communication and interpersonal skills
- Ability to empathize and prioritize customer needs
- Problem-solving and conflict resolution abilities
- Proficiency in using CRM software or systems
- Previous experience in a similar role is a plus
- High school diploma or equivalent; additional certification in Customer Service is a bonus.
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