Chief Operations Officier

Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main responsibilities:

•        Managing 3 teams in charge of sourcing & buying operations, customer experience (end to end) and Jumia’s call center.
•       Responsible for the overall customer journey and service (eg. Communication, issues resolution, returns management …etc)
•       Scaling up the teams and processes to support the growth of the company
•       Recruiting adequate profiles to join the teams
•       Ensuring regular and quality reporting of teams’ actions and results
•       Liaising with AIG express (Jumia logistics provider).

           A successful candidate will fulfill the following requirements:

•       Experience in managing operational teams or large projects
•       Strong entrepreneurial skills
•       Strong leadership
•       Strong drive
•       Ability to identify new business opportunities
•       Impeccable communication skills
•       Impeccable analytical skills
•       Native French required 
•       Ability to negotiate in flawless English
•       Ability to work independently and in a team
•       Capacity to challenge and improve processes
•       Demonstrated ability to work in a fast paced and competitive environment
•       Bsc. Degree (Business Administration, Economics, Engineering, Finance)
•       Advanced degree preferred but not required

We offer

•         A unique experience in an entrepreneurial, yet structured environment
•         A unique opportunity of having strong impact in building the African ecommerce sector
•        The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders