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À propos de l’offre d’emploi

Head of Vendor Experience –

Jumia (Full Time)

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Main Responsabilities

• Monitor, report on and improve the operational performance of our vendors
• Analyse data to anticipate vendor problems at their roots, recognising symptoms and acting swiftly to cure them.
• Listen to vendors’ concerns and solve them with empathy, recognising the disparate needs.
• Work collaboratively with various Jumia stakeholders to analyse problems, develop, test & implement solutions and improve the cross-functional empathy between vendors and the business.

Requirements & Qualifications

• An analytical degree from a top university.
• Ideally 3-4 years of operations management experience.
• Experience with operational change and project management.
• Flawless communication skills, with the nuance and empathy required to address different stakeholders appropriately.
• Strong problem solving and analytical skills (you love Excel and Pivot tables; SQL is a plus).
• Exceptional organisational skills and attention to detail.
• A driven and confident personality with a cool head in a crisis.
• Entrepreneurial mindset and a willingness to get your hands dirty.
• The ability to act on intuition and instinct in conjunction with analysis and patterns.
  

We Offer

• • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures