ip-label africa / recrute CDD
À propos de l’offre d’emploi
ip-label helps companies to manage and optimize the digital experience. We measure the quality of user experience of all digital services such as web, business and mobile apps as well as telephony, video, voice, etc. Our offer allows you to improve the availability, response times and performance of your critical applications.
Our ambitions :
Enable operational excellence for businesses on a daily basis.
For many companies, perfect control of the quality perceived by users is now a condition for creating value, and consequently for the validity of their business model. ip-label has developed unique measurement and analysis tools to ensure that key applications are fully exploited, in line with its customers’ specific business and operational processes.
Imagining the models of tomorrow
As a forerunner in its resolutely “user” vision and in the analysis of large volumes of data, ip-label is in essence an observer and a privileged player in the transformation of IP uses. As such, we support companies by helping them to design and make reliable the business models of tomorrow, based on the full exploitation of data from these new behaviors.
We are seeking candidates with strong writing skills in English to fill
a Customer Technical Support position.
The duties of our Customer Technical Support team include, but are not limited to, troubleshooting technical issues, assisting customers, and providing them with timely feedback.
In addition, a Customer Technical Support team member may be dedicated to specific customers for whom he or she produces written reports; candidates must therefore be very proficient in written and verbal communication.
About the team :
The service centre team is responsible for managing customers and responding to their issues regarding our on-premise solutions (Newtest, Ekara, business apps).
At first, the Customer Technical Support team member will be assigned to Air France to manage our solutions for this customer.
Customer Technical Support responsibilities :
- AFOP monitoring during office hours
- deployment of new scenarios
- daily and monthly reporting
- deployment of new robots
- correction of DummyFlight scenarios (in case of error)
- regular account updates
Requirements :
- excellent written and verbal communication skills
- IT background (network, scripting, iOS)
- motivated, fast learner
- attention to detail and good problem-solving skills.
- customer-oriented
