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Recovery specialist

We are seeking English, French, and Italian fluent speakers for our Recovery specialist position.

About us :

Invise Consulting is a payment recovery service, created to help online retail stores worldwide recover failed payments by adding human sales agents known from traditional retail – Tapped into the new online era.

Our team guides your customers over the finish-line and improves your conversion ratios, higher customer satisfaction, recover lost margins and increase customer Retention.

What you´ll do:

You will be in charge of helping customers experiencing failed payments online by calling them within a maximum of 5 minutes and assist them with the payment. The process is completely automated.

How will you assist customers ?

· By staying positive and patient.
· Polite and courteous
· Guiding them via phone with their devices, phone, tablet, PC.
· Giving advice about online payments and why they fail.
· Being 100% Compliant

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Requirements

· EN/IT/FR Native Speaker -English fluency is a MUST !
· Previous experience in Sales and Customer Service
· Passion for helping people all around the world.
· Articulate and concise with both written and oral communication.
· Able to stay focused and controlled, ensuring all policy and procedures are followed at all times, delivering first class customer support.
· At least 20 MB of Internet Connection
· 95% of Uptime

Why join Invise consulting ?

- · The opportunity to join a fast-growing company and the first failed payments recovery company in Europe.
- · 100% Remote, ability to work from wherever you want.
- · One of the best commission schemes
- · Dynamic Environment
- · Training and supervision.
- · Diversity of Products.
Our motto is work hard, play harder
Type of contract : Full-time, self-employed