Support Engineer (Relocation)

À propos de l’offre d’emploi

💡 Have you ever wondered

• How the emergency services manages to find injured people, and send the nearest emergency team 🚑, even when the phone ran out of battery ?
• Why did you get a promotional SMS, 5 min after crossing your favorite shopping spot ?
• What kind of technology is behind, governments natural disaster or public safety mass alerting system ?

👉 Get to know Intersec :

• We are a French SME that is revolutionising services for telecoms operators enabling them to find new sources of revenue (Big Data, Campaign manager, Geolocation, Location based advertising) through our innovative solutions.
• Intersec is also a leading player in the Public Safety 🚨, working with authorities and governments to provide secure technology for public interrest.
• As a leading Fast Data company, Intersec’s applications range from customer base management to location-based services and business analytics.
• Our big data platform handles billions of events per second, and processes 20% of the world’s mobile data 📲 which means 1+ billion users. Our solutions are used in more than 80 countries on the 5 continents.
• We have offices in Paris, Dubai, Singapore, Chicago 🌍
• Among our +100 clients , we work with stature Telecom operators such as Orange, SFR, Rogers, Moov, Telus, Telefonica, Mobinil,….
• We’re also very proud of the trust given by many governments (French, Croatia,….) who choose to work with us.
• We believe geolocation data, real-time capabilities & 5G technology pave the way for huge possibilities and new usages for brands and citizens.

We’re hiring 🚀!

Our Professional Services team is extending, as we tackle exciting challenges all over the world to empower Telecom operators, governments & authorities

We are open to relocation from Tunis to Paris .

You will play a key role in our team, as you will participate in the whole project lifecycle from the Planning to the Go-Live.

The Support Engineer is a customer facing role and the engineer works very closely with our customers as well as the other Intersec departments such as R&D and Integration Engineering Team.

The primary objective of this role is to be Technical point of contact for the customer account and diagnose/handle fault-related cases as per the contracted SLAs. Provides frequent updates to the customers and ensure effective communication. Monitor systems and act in a proactive manner.

The Technical Support Engineer is instrumental towards success of our projects and ultimately the organisation. You will be part of a team responsible for providing an outstanding technical support service to our customers world-wide.

We are looking for individual also who has good time management, excellent communication skills, ability to deal with multiple tasks and solid problem-solving skills

⭐ What does a Support Engineer do at Intersec ?

• Troubleshoot and solve customer incidents within predefined SLAs and if needed co-working closely with other functional teams
• Proactively monitor customer environment using our internal tools and providing support advice.
• Ensure the customer tickets are resolved in a timely manner and customer is kept updated as the ticket progresses.
• Weekly as well as ad-hoc meetings with customer
• Ability to take on-call responsibilities
• Identify cases which requires escalation and perform technical escalations in line with the company escalation procedure
• Collaborate to internal knowledge sharing

About you 💎

Technical skills

• Support Engineer experience in telecom industry (mobile network)
• Linux operations and administration
• Very good knowledge of Linux operations and administration
• Very good knowledge and experience of Shell Scripting for Unix/Linux
• IP network bases under Linux
• Analytic/ Trouble shooting competences
• Knowledge of Git (daily usage)
• Knowledge of VMware
• Knowledge of Python is a plus
• Knowledge of Containers/Kubernetes

General skills

• Autonomous to problem solving and ramp up technical skills
• Ability to work under pressure and with calmness
• Team spirit, good people skills
• Excellent communication (oral and written)
• Adaptability
• Customer service oriented and be agile
• Interest in innovation and computer technologies
• Fluent English, French will be an added advantage

⚡️ Life @ Intersec

• We’re technology freaks, big data, scalability, 5G, geolocation, AI, complex app and network architecture : you name it, we’re here for the challenge 🤖 Intersec provides new product releases every quarter with new features and functionalities
• We’re a flexible team 💻 : open to full & partial remote, used to flex office
• We believe in experts communities & shared innovation : we have or own hackathons, technical blog, and best practices rdv “the show&tell”
• This is your opportunity to build an international career
• As an Integration Engineer you will act as a trusted advisor for our customers
• We are intentional with career growth and internal mobility
• ☑️ We value : agility, team spirit, innovation and benevolence
• Diversity is at the core of our foundations : various employee cultures & backgrounds, markets, technical stack, clients typology
• We care for our team : excellent health & pension plan, awesome location fully furnished kitchen ☕ & playroom
• Nice benefits (based on locations) : paid-leave, gym, Swile Lunch vouchers, Company restaurant, 100% coverage of the Navigo transportation card, participation & intéressement
• Additionnal 9-13 days of paid leave (RTT)
• Support for people with disabilities and annual offer of CESU vouchers with a face value of 1000 € to our employees with the Recognition as Disabled Workers

Eager to join us ? We’d love to meet you!

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