Support Software Engineer

Predictix Tunisia part on Infor is looking for a  Support Software Engineer  : 

Main Responsibilities 

• • Serve as primary point responsible for the overall health and performance, including optimization, stability and capacity, issue prevention, troubleshooting, debugging of production products
  • Develop features for new generations of products, as well as supporting existing products
  • Track and document standard operating procedures (SOP) identified during issue investigation and resolution. Create and maintain clearly written technical, user, and system documentation
  • Assist in the rollout and deployment of new products and/or feature enhancements to facilitate our rapid iteration and constant growth. Prepare and test deployment packages for release to production as both ad hoc and quarterly bug fix and upgrade releases
  • Be responsible for uptime, quality of service and conduct periodic on call duties (minimally, once per month) for Infor Retail production products
  • Gain deep knowledge of our complex product suites and perform in-depth backend troubleshooting
  • Whilst building ongoing relationships with our client base, effectively investigate, fix, and patch client technical and retail business functionality usage issues/questions in Infor Retail production applications, including root cause identification and mitigation strategy development and implementation to prevent recurrence
  • While meeting SLA requirements, facilitate the resolution of highly complex issues that may require the involvement of multiple teams and roles
  • Drive standardization efforts across multiple disciplines and services

Develop and maintain tools to improve our ability to rapidly deploy, scale and effectively monitor custom applications in a large-scale cloud-based environment

• Skills & Experience

   

  • B.S. or higher in Computer Science, Computer Engineering or other software engineering discipline
  • Proven understanding of software systems design
  • Knowledge of data structures, relational and nonrelational databases, networking, Linux internals, filesystems, web architecture and related topics
  • Commercial programming experience and proficiency with enterprise, web-based software technologies
  • Strong experience in system administration, troubleshooting software integration issues in Linux environments
  • Experience/education with various scripting and programming languages such as Python and/or Bash
  • Experience with CSS-Frontend, Web Services, REST, SOA, HTML5, JavaScript and JavaScript frameworks such as jQuery a plus
  • Excellent communication skills both written and verbal, English; Ability to communicate with technical and non-technical individuals and translate when needed
  • Strong seasoning in critical incident triage and response; Excellent analytical, problem solving and debugging skills; Troubleshooting skills that span systems, including application’s proprietary coding language
  • Organization and multitasking skills are critical; Function well in a fast-paced, rapidly changing environment
  • Ability to work independently in a team environment with minimal supervision, take initiative, set priorities, follow through and see tasks through to completion
  • Experience and proven effectiveness in providing application support in a 24×7 environment
  • Ability to absorb new implementations, techniques, technology and other information quickly; Ability to work in agile development methodology
  • Experience and understanding of retail operations domain, including planning, forecasting and supply chain is a plus.

  
  

  If you feel your self ready for :

  American style work environment working with the brightest in Tunisia and across the world   

  Challenging problems to solve 

  And getting a competitive Salary

  please email us at :  [email protected]

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