Customer Support Specialist

About InEvent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

CUSTOMER SUCCESS HAPPINESS

We look for people who are passionate about costumer experience and nurturing relations! Your daily goal will be to WOW InEvent’s users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!

RESPONSIBILITIES

• Meet and support Fortune 500 companies continuous usage of InEvent product via chat, emails and virtual calls;
• Participate in scalable processes to serve customer segments as effectively and quickly as possible;
• Learn continuously about tech and platform updates;
• Give constant feedbacks to product development and support sales processes.

PRE-REQUISITES

• Fluent English to communicate and interact with customers around the world;
• Knowledge in French;
• TOEFL IBT > 95 or CAE > C1 exams are desirable;
• Outstanding communication and organization skills;
• Availability to work in APAC timezone;
• Very (very) resilient to learn continuously in a startup!

PERKS

• Global Health Insurance, including $0 deductible and outpatient;
• Paid Time Off (PTO);
• Language Learning Programs;
• Annual Summits;
• Office Pack;
• Monthly Lunch days and activities;
• Regular Nightly Happy Hours and Breakfast Club with Teammates;
• Monthly/Quarterly Challenges and Games with Prizes;
• Birthday Gift and Work Anniversary Gifts.

CONTRACT:

•  This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
• If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!

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