Customer Support Services EMEA organization manages Support Services delivery (Remote Phone & Chat, CSR, Offsite Unit Repair, Onsite Repair) for Commercial & Consumer products.
HP Tunis CS Contact Center delivers Support Services in French language to customers located in France, Switzerland, Belgium, Luxembourg, North Africa and Canada.
The France Personal System Contact Center Operations Manager is responsible to manage best in class operational performance measured through Key Performance Indicators (KPI) and to achieve highest possible Customer Satisfaction primarily measured through Support – Net Promoter Score (S-NPS).
In that role the Operations Lead has to rely on a virtual team of Contact Center L1 Agents, Mentors and Supporting Functions (Quality Call Coach, Process Specialist) to drive continuous performance improvement in Contact Center Support delivered on Personal System products to customers in France.
Customer Experience & Operations Quality Management
Operations Management
Country Service Line Manager Interface
Personal Skills And Qualities
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