Contractual services is a strategic initiative for HP, targeted at growing contractual sales (recurring revenues) and extending our services business (higher service content).This is already a large and growing market and HP is investing across the board in sales, infrastructure and new services to take a leading position.
Our organization (Customer Support / CS) delivers the contractual services sold to our customers (mostly Corporate Enterprise and Public Sector). Our Contractual Delivery Capability team has the responsibility to develop and optimize competitive delivery capabilities. These are the services sold to our Device-As-A-Service/DaaS (PC) or Managed-Print-Services customers. We are basically the “R&D of services”.
The Service Capability lead (known as well as Delivery Capability Manager) is responsible for a set of delivery capabilities supporting our PC contractual business.
In this role you will be responsible for identifying, designing, implementing and improving ITIL based processes behind the PC services delivery.
As such, you will frequently contribute to the development of new ideas and methods. While working in a global team (covering all markets), you will work closely with regional service delivery teams, as well as the Global Business Unit (GBU). The role includes providing expert support to regional pursuit teams on the delivery capabilities she/he manages. These pursuit teams are engaged with customers to provide a contractual solution and regularly require Subject Matter Experts to help.
Key Deliverables/accountabilities
Working Relationships
Education And Experience Required
Personal Skills
Thank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!
Divers / Sécurité / … La Société Afrique Auto / recrute CDDNEW Offres d’emploi La Société Afrique Auto désire recruter en urgence pour ses besoins immédiats #job #emploi #recrutement#CV #postuler…
Divers FIPA / recrute CDDNEW FIPA recrute [email protected] Intéressé par l’offre d’emploi –> oui/non La Société Afrique Auto / recrute CDDNEW N’importe où Offres d’emploi La Société Afrique Auto désire…
LEONI Mateur / recrute NEW LEONI Mateur recrute 50531216 Intéressé par l’offre d’emploi –> oui/non La Société Afrique Auto / recrute CDDNEW N’importe où Offres d’emploi La Société Afrique Auto désire…
Restaurant / … Med Oil Company / #recrute CDDNEW Med Oil Company , filiale du groupe Poulina Group Holding, #recrute plusieurs profils #RADES, #TUNISIE. Pour #postuler, merci d’envoyer votre #cv par email au …
Industrie / … Med Oil Company / #recrute CDDNEW Med Oil Company , filiale du groupe Poulina Group Holding, #recrute plusieurs profils #RADES, #TUNISIE. Pour #postuler, merci d’envoyer votre #cv par email au …
Divers Med Oil Company / #recrute CDDNEW Med Oil Company , filiale du groupe Poulina Group Holding, #recrute plusieurs profils #RADES, #TUNISIE. Pour #postuler, merci d’envoyer votre #cv par email au [email protected] Intéressé…
Divers Med Oil Company / #recrute CDDNEW Med Oil Company , filiale du groupe Poulina Group Holding, #recrute plusieurs profils #RADES, #TUNISIE. Pour #postuler, merci d’envoyer votre #cv par email au [email protected] Intéressé…
Industrie / … Med Oil Company / #recrute CDDNEW Med Oil Company , filiale du groupe Poulina Group Holding, #recrute plusieurs profils #RADES, #TUNISIE. Pour #postuler, merci d’envoyer votre #cv par email au …
Pour postuler à cette offre d’emploi veuillez visiter www.applytracking.com.