Technical Product Consultant

 

Position Description

Hansen Technologies is a leading global provider of customer care, billing software and data management systems. With deep expertise, the flexibility and power of HansenCX products deliver a leading customer experience in four major industry sectors: Energy (Utilities), Water, Pay-TV and Telecommunications. Founded in 1971, Hansen now employs over 1000 people and has 31 offices around the globe.

Following business expansion in Finland, we are hiring a new Technical Product Consultant.  This position will be part of a highly competent team who are delivering Customer Information System (CIS) to the energy sector.

The position will be based in our offices in Espoo or in Kuopio.

Key responsibilities:

• Provide high quality technical support for customers
• Coordinate customer tickets and tasks
• Analyse, test and solve customers’ problems
• Participate in customer meetings
• Document problem solving procedures and usage instructions
• Build customer and stakeholder relationships

Qualifications:

• Well skilled in cooperation and communication.
• Systematic and targeted, with the ability to handle multiple processes simultaneously
• Good knowledge and understanding of technology and business
• Educated to a college or university level
• Fluent in both Finish and English, written and spoken
• Programming and coding skills are desired, but no required

Personality traits:

• Be inquisitive about customer needs and have good business understanding 
• Take initiative and show responsibility
• Enjoy working independently, but also with teams of colleagues or in close cooperation with customers
• Have a desire and ability to contribute to overall success for the team and business
• Be service-oriented and trustworthy
• Be ambitious to develop yourself professionally

We offer:

• Professionally challenging jobs in a dynamic global industry
• Excellent career opportunities in a growing global company
• An informal international work environment
• Highly skilled colleagues to learn from both locally and globally

If you feel this is exciting, we would love to hear from you! Register your application and CV before 15.1.2019 by clicking the Apply Button.

More information:

If you have any questions, please do not hesitate to contact Leif-Arne Skaar

([email protected]).