GRAVIC TUNITEC

is hiring

a Customer Service Specialist

• About GRAVIC GROUP
  • Join GRAVIC GROUP: Dare to embrace excellence and innovation in cutting-edge cutting, identification, and thermal dissipation technologies! We are a global family-owned company founded in 1967, and we are proud of our expertise in the most advanced printing and cutting processes.
    Diversity, Passion, Respect, and Reliability, emphasizing inclusivity, innovation, customer satisfaction, and a harmonious and adaptable work environment.
• We are looking for a Customer Service Specialist to join our site in Monastir (Tunisia).
• Your Responsibilities:

Communicate with customers both orally and in writing.
Create new customer profiles, complete and record data sheets.
Record customer specifications in the system and ensure compliance.
Manage and track orders, verify lead times, send confirmations, track date changes, and inform customers.
Maintain forecast files and organize customer records.
Create, order, and track subcontracted products.
Maintain and archive quarterly price tables.
Prepare delivery documents, including packing lists, invoices, customs clearance orders, and export documents for buyers and carriers.
Process invoicing and archive orders, worksheets, and invoices.
Track invoices and send payment reminders to customers.
Manage Outlook tasks and liaise with other departments (quoting, engineering, quality, production, IT).
Participate in meetings.
Prepare reports and statements.
Assist in complaint handling and process replacement orders.
Manage annual data updates, spreadsheets (e.g., price changes), and distribute relevant reports.
Ensure compliance with 5S principles and maintain a tidy work environment.

• Additional Responsibilities: Participate in customer audits and visits.
• Qualifications Required:

University degree (Bachelor’s/Master’s) in Business Administration, Customer Relations, Supply Chain, or a related field.
Strong communication skills in both written and spoken English.
General technical knowledge and familiarity with ERP systems.
Proficiency in MS Office tools.
Strong organizational skills with attention to detail.

• Your Profile :

Customer-focused mindset with excellent problem-solving skills.
Ability to manage multiple tasks and set priorities effectively.
Well-organized with strong attention to detail.
Proactive, adaptable, and a strong team player.

• What We Offer:

A stable international company with continuous development opportunities.
Exciting job activities in a growing business environment.
Work in a young and innovative team.
Summer and winter downtime for your well-being.
An attractive salary package.

What are you waiting for? Apply now!

Send your CV to the following email address: