a Process & Tools Analyst

Act as tools administrator (access management, management enablement and support, maintenance, data quality & integrity…)
Maintain systems integrations to promote best practices and seamless processes
Actively troubleshoot issues within our Information System and coordinate with different stakeholders to ensure timely resolution
Work with end-users to provide best practices and tips on tool usage including training, documentation, and support as necessary
Develop a solid understanding of the department-specific business processes and work with the business to design and implement new processes.
Model and implement business processes as data structures.
Collect business needs and write functionnal/technical specifications
Be the point of contact with internal and external technical teams in relation to our information system.
Conduct acceptance tests for the tools and solutions delivered
Continuously evolve existing processes & tools
Stay current with tool releases and corresponding documentation and provide new functionalities and solutions as needed.
Conduct comparative studies, benchmarks and tests necessary for the choice of tools and solutions in line with needs.
Identify optimal solutions in terms of quality / cost
Assist the IT team in setting up and deploying solutions