SAP Technical Support Engineers

Mission:

• • Within a project team as a Technical Support Engineer, you will support an operator of a SAP BI client.

Your duties will include:

• Analyzing and troubleshoot incidents and performance issues reported by customers and internal stakeholders.
• Guiding customers through the setup and configuration of secure connections between SAP BTP and on-premise/cloud systems.
• Providing technical guidance and best practices for configuration, error handling, and performance optimization.
• Documenting known issues, solutions, and support processes in a knowledge base to drive efficiency and enable self-service.
• Assisting in reproducing customer issues and submitting detailed bug reports to engineering teams.
• Staying current with SAP BTP platform updates, new service offerings, and patches.
• Ability to read and analyze integration logs, traces, and diagnostic data.
• Strong customer communication skills and ability to explain technical details clearly.
• Good written and verbal communication skills, including documenting troubleshooting steps and architectural changes.
• Strong troubleshooting and analytical skills, especially in analyzing logs and root causes.

Profile:

• Good understanding of networking protocols like HTTP protocols and security concepts (SSL, certificates)
• Good understanding of windows server and Linux/Unix operating systems
• Any experience with cloud platforms (e.g., AWS, Azure, etc…)
• Passionate about learning new concepts and technologies
• Excellent problem solving & analytical ability
• Excellent communication and presentation skills to effectively explain a solution to a customer’s problems
• Strong team player and comfortable working on own initiative
• Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)
• Experience in any SAP environments is helpful