Organizational Setting
This position is located in the FAO Subregional Office for North Africa based in Tunis, providing information technology support services to the users.
Main Purpose
The Information Technology Assistant provides a large variety of standard Information Technology (IT) support services that contribute to the smooth and effective running of the IT equipment, systems and software applications of the division/department in line with established IT procedures and Service Level Agreements (SLAs).
Supervision Received/Exercised
The Information Technology Assistant reports to a Senior Professional staff and follows technical standards and procedures established by the IT Division. He/she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities.
Working Relationships
The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He/she works closely with the IT Division to ensure problem resolution and service delivery.
Key Functions/Results
Impact of work
The incumbent’s work impacts on the timely and efficient delivery of the division’s/department’s work output. Actions reflect on the effective provision of the Organization’s IT Service.
MINIMUM REQUIREMENTS – candidates will be assessed against the following
Education: Secondary School Education
Work Experience and Knowledge: Three years of relevant experience in ICT support work,
Languages: Working knowledge (Level C) of French, with limited knowledge of English (Level B minimum)
IT Skills: Very good knowledge of the MS Office applications and Microsoft O365, systems installation and configuration, Internet and office technology equipment, Networking and IT Equipment support; Basic UNDSS IT Security Awareness or equivalent;
At least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification
Competencies
Technical Skills
Desirable Qualifications And Skills
Working knowledge of Arabic
[1] Level 1 provides support for received calls from users and solve technical issues if technically able to do so, coordinating responses to/from 2nd level teams and generally managing the users’ requests for support in all areas of IT. Examples of activities performed at 1st level are: basic trouble-shooting providing information relating to hardware and software models, and existing policies and procedures, basic account management functions, data transfers, drafting of technical documentation and process flows.
Level 2 support builds on Level 1 activities and provides support for incidents or service requests of moderate complexity such as: recommending acquisition of hardware, software, devices, tools; complex software and hardware troubleshooting; maintaining inventories; desktop and laptop deployment and configuration; simple user account administration; website development and updates; configuration and testing of hardware and software; assistance in testing and evaluation of new products and technologies; information systems monitoring and support; and, maintaining information systems such as databases.
Call For Expressions Of Interest – Vacancy Announcement
Job Posting
28/Jun/2019
Closure Date
19/Jul/2019, 4:59:00 PM
Organizational Unit
SNE
Job Type
Staff position
Type of Requisition
General Service
Grade Level
G-4.
Primary Location
Tunisia-Tunis
Duration
Fixed term: one year with possibility of extension
Post Number
2002256
CCOG Code
2105
IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
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The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments
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Pour postuler à cette offre d’emploi veuillez visiter jobs.fao.org.