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Customer Service Manager (US Market)

– CDI, Tunis 🇹🇳

ABOUT EASYMOVIE 🎥

EasyMovie is a video engagement & revenue intelligence solution, maximizing sales engagement platform & CRM efficiency.

Our mission is to help sales organizations book more meetings, build more human & personalized interactions, and capture the right business signals. 🚀

EasyMovie’s video engagement technology (SaaS platform + mobile app) automates the entire process, enabling salespeople to create valuable video content without having to worry about when they should create a video, what to say, how to say it, or where to post it.

💡Why ? Because our app does it for them. No technical or speaking skills requirements, everything follows a guided process, the video is automatically edited, and then published in the right place (email or CRM).

During these past 9 years (🎉) EasyMovie opened offices in Paris, New York and Tunisia and developed its solution with more than 350 large groups, including Thomson Reuters, PwC, Salesforce or L’Oréal, with the main common challenge being to reduce wasted sales time generated by traditional and unproductive prospecting.

JOB DESCRIPTION

• You will be responsible for answering questions from our customers in the American market. More precisely your mission will consist in:

📩 Respond to requests from our customers

• Interact with them by phone, email, etc.
• Provide them with explanations on the use of our products in the event of misunderstanding
• Gather information and do live tests with them in case of technical problems
• Ensuring follow-up and communication with them in the event of technical problems to be resolved at the higher level

📣Be the “voice of the customer” within EasyMovie

• Report technical problems internally for resolution
• Inform and know how to categorize each customer interaction in our tools to aggregate and analyze customer requests
• Be proactive in improving our products

🎯Accounts and templates setup

• Managing accounts settings
• Managing users profiles, defining permissions and appropriate processes
• Creating templates and storyboards depending on the clients need

PROFILE 👤

• You have at least 3 years of experience as a Customer Service Manager, ideally in an international company
• You have an excellent relationship with a real listening skills and oral fluency
• You like to work in a team
• You know and like to manage many subjects simultaneously by prioritizing
• You are agile and enjoy working in a rapidly changing environment (product, working methods, etc.)
• You speak French and English fluently (Spanish, German and / or Italian would be a plus)
• You agree to work shift schedules (3 p.m.-12 a.m.)

Why you’ll want to work at EasyMovie:

• 💜 You resonate with our company’s mission and you like video content
• 💜 Modern offices in the heart of Tunis
• 💜 Great team and people-first culture
• 💜 Attractive remuneration (depending on profile)
• 💜 Restaurant vouchers
• 💜 Remote policy : it’s on you! You can choose the days when you come to the office 💼 and the days when you work in the comfort of your home 🏡
• 💜 Competitive health insurance plan
• 💜 Clear, rapid and varied development possibilities