IT System Support Specialist

À propos de l’offre d’emploi

• We are looking for an IT System Support Specialist to join our team in Tunisia.
• The role requires performing advanced computer systems support work in a help desk setting.
• Work involves coordinating and/or providing the first-line assistance for operational problems of the company systems/applications.

Responsibilities

• Provide timely and high-quality L1 Support
• Providing support to teams within the organisation, and to external clients when required
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving reported issues
• Managing coordination at a local and international level where required
• May supervise the work of others.
• Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Bachelor’s degree or above
• Support of Web tools
• Strong English written and oral communication and interpersonal skills
• Strong sense of customer service
• Working knowledge of applications being implemented
• Works well with others in an integrated team environment
• Fast and independent learner
• Intercultural competence
• Self-motivated and a problem solver
• Strong computer literacy
• A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Our work is exciting, and every single day is different. Come and join us!