Planner & Customer Relations Specialist

Description de l’emploi

• Leads the production planning process according to customer’s forecasts and orders in order to guarantee the capacity adequacy and production requirements.
• Ensure customers delevries OTIF in order to guarantee high level of customer satisfaction.

Exigences de l’emploi

• Consolidates and analyses customer’s orders and forecasts. Deals priorities with costomer in case of lack of availability.
• Analyzes and monitor customer forecast reliability.
• Performs and comminicates production planning following customer’s forecasts and order priorities to meet capacity adequacy and customers requirements.
• Updates and communicates production planning and PO’s responding to firm orders priorities, extra orders and urgent delivery requests.
• Monitors the FG inventory management, inspects level and balance of the inventory and updates production planning accordingly in order to anticipate overstock, out of stock situation and overdue late schedule.
• Follows up on-going production plan realization, analyses potential gaps impacts and takes accordingly needed actions to meet customers requirements and capacity adequacy.
• Performs, follows up and updates delivery plan based on customer orders in order to optimize transit time & pick/pack/loading time.
• Prepares, control and updates picking lists according to customer orders. Validates delivery in the information system and commincates Advanced Shipement Note to customers (ASN).
• Follows up delivery accuracy On-Time-In Full (OTIF) and takes actions if needed.
• Prepares, communicates and reviews Production planning and outbounded logistics KPI’s and defines accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company’s objectives.
• Performs other duties or tasks as may be reasonably requested.