Systems Administrator

Who We Are:

Client Technology Services Team is be responsible for providing a Tier 2 Support by performing an IT technical role ensuring Vistaprint IT best practices, global consistency, and robust support processes are followed. As a CTS Team Member, you are supposed to have Excellent sense of customer service. You will also participate and contribute to the implementation of industry best practices for Internal Business Systems application support. Your Senior hat will help you in: Plan, implement, oversee, and maintain servers and network infrastructures and projects.

What You Will Do:

You will be acting as a System Administrator at 2nd level of IT support Model, helping our employees with any IT incident (macOS and Windows) and fixing both hardware & software issues. Below figures and exhaustive list of your duties :

• • Prepare IT equipment for new hires and on-board employees.
  • Carry out desktop support, Troubleshoot & solve common IT issues (Amazon Products, Video conferencing {Zoom Rooms}, hardware failures, software installs, access requests, security policies: VPN req, spam detection etc…)
  • Edit and modify user accounts and Admin rights per request driven by a Service Desk\Ticketing program- Jira.
  • Assist project teams with technical issues, and disaster recovery plan
  • Build and maintain IT policies and documentation and IT Inventory management.
  • Adhere to change management and processes compliance targeting industry best practices implementation for Internal Business Systems application support
  • Build and Present online training sessions and office hours

Your Qualifications:

• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems
• Good understanding of Microsoft Windows and Mac OS ; MS Win10, Office 365, MS Azure Server and Jamf
• Conferencing Units experience and Warranty repair and RMA coordination
• Hardware and software troubleshooting and Peripheral deployment and diagnostics
• Web filtering, Anti-Virus/Anti-Spam technologies (CrowdStrike) and Disk encryption (BitLocker) knowledge
• Spyware removal and prevention
• Solid knowledge with on premise services AD, DHCP,DNS and cloud environment, AAD, Endpoint manager ‘Intune’
• Prior experience with Help Desk, Network Operations, Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required.

EXPERIENCE:

• Further 2 years of system administration

ADDITIONAL REQUIREMENTS:

• Excellent communication skills in English; verbal and written.
• Easy to approach mentality, flexibility, and customer service focus.
• High motivation, team-oriented way of thinking, and willing to learn, grow & share new skills/tricks with the team.
• Ability to document IT processes, how-to’s and tech/user-oriented manuals.
• Ability to react quickly in an ever-changing environment.
• Basic understanding of routers, switches, firewalls, etc.
• Lifting is a consistent requirement of this job
• Must be able to work on shifts and on-call

Why You’ll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

About Us:

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate, and improve.

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.