IT Support engineer (M)

À propos de l’offre d’emploi

As a Remote Support Engineer, you will be responsible for all levels of phone, email and remote IT support for our customers.

Your mission will be:

• Technical IT support for the operation of our Ansys simulation applications online or at our customers’ sites
• Support for licensing, installation, job management via phone, email and remote access
• Project support for our IT service customers
• Maintenance and setup of test environments for traceability, e.g. of virtualized systems
• Close cooperation with the software manufacturer Ansys
• Logging of all processes in our CRM and ticket system
• Creation of documentation and user manuals

Preferred Qualifications

• Completed degree as IT engineer, IT specialist, system administrator or comparable qualification
• Good knowledge of setting up and operating heterogeneous IT environments (Windows or Linux)
• Several years of experience in IT support or in the context of user helpdesk tasks is an advantage
• Experience with Flex LM licensing required
• Solution-oriented, self-reliant way of working and high ability to work in a team
• Enthusiasm for solving complex problems
• Strong communication skills with a friendly attitude
• Very good knowledge of French and English, german is an advantage

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