Program Manager

Asteelflash is looking for a Program Manager (M/F) for La Soukra (Tunisia). You will to Program Manager Director and will have the following missions & responsibilities.

• Is the customers point of contact
  • Answers to all customer requests
  • Informs customer of internal changes as required

• Helps resolving issues and complaints

• Applies the terms of the contract (forecast, ECO, etc.), supports contract renewal negotiation, ensures contracts are always kept updating and applied

• Drives performance to achieve the best possible level of customer satisfaction

• Coordinates Quarterly Business Review (QBR) : Leads the QBR process in the PLM and with customers

• Is responsible for growing the business with existing customers : helps building the common strategy with a global vision (multi sites, high/best/low cost region) with Sales Managers

• Knows the leverage to grow the business

• Leads the Customer Focus Team (Quality, Procurement, Engineering, Logistics…)
  • Animates weekly team meetings
  • Publishes meeting minutes

• Follows up action plans

• Coordinates Customer Quotation (CQ) activity 
  • Monitors the CQ process in the PLM

• Manages and leads the CQ presentation to customers

•  Coordinates New Product Introduction (NPI) projects : Monitors the NPI process in the PLM S’abonner à notre NEWSLETTER Recevoir tous les offres d'emploi ✅ Regarder la chaine à Recruter.TV

• Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule…

• Coordinates the Engineering Change Orders (ECO)
  • Initializes the ECO in the PLM
  • Manages the cost impact analysis of ECO

• Presents and asks to customer validation of ECO

• Creates and updates data in the ERP as required
  • Process Sales Setup : creates, manages and controls customer relationship with BD – Sales & Marketing and Finance & Administration
  • Process Customer Forecast Maintenance: loads customer forecast with Logistics 

• Processes Customer Requirement and Sales Order Maintenance: updates customer forecast and schedule with Logistics

• Ensures and maintains the financial profitability of projects
  • Works with 9. GMSCM for material cost and with 10.4.1 Engineering Leader – Project Manufacturing for labor cost and with 12. Lean
  • Interfaces with 9. GMSCM and with 10.4.1 Engineering Leader – Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts
  • Checks inventory levels and on-time delivery
  • Manages excess and obsolete inventory
  • Provides accurate and regular forecasts per the financial planning cycle
  • Manages and analyzes the customer P&L

• Ensures the right quality level based on customer target

SKILLS / COMPETENCIES

EDUCATION / EXPERIENCE

• Master Degree preferred
• 3-5 years’ experience in similar positions in the EMS industry preferably

SOFT :

• Communication
• Negotiation
• Teamwork
• Project management
• Customer oriented
• Leadership
• Strictness
• Ability to work under pressure

TECHNICAL : 

• English professional mandatory
• Knowledge of electronics
• Knowledge of commercial rules
• Finance literacy
• MS Office : Excel, Powerpoint
• Time and priorities management
• Methodology of problem solving
• PLM and ERP knowledge

Please contact us with your resume !