Testing & Customer Service Representative

(Tunisia)

COMPANY DESCRIPTION:

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION:

This is a full-time position supporting both the Testing (50%) and Customer Service (50%) departments in Sousse. Customer Service Representatives are responsible for providing information about Amideast services to prospective and current clients, as well as registering students for classes, taking their payments, keeping and organizing records of class participation, administering placement test both on and off-site, and contacting clients as needed. For the Testing department, this position will support the testing department in all aspects of Amideast’s testing programs, namely proctoring exams, handling test materials, and maintaining high customer service and security standards.

RESPONSIBILITIES:

• Responsibilities of the Testing & Customer Service Representative include, but are not limited to the following:

Customer Service and EL Program Registration:

•  Greet and direct students to appropriate Amideast resources, programs, and offices
•  Advise clients on the difference between the types of English classes and suggest and direct them to the appropriate Amideast services
• Reply to customer inquiries by phone or e-mail
• Enroll students in EL classes, verify their attendance, creating, opening and closing classes as needed and updating information on internal systems and keeping records accurate at all time.
• Distribute pre-enrollment forms to register students for the upcoming sessions
• Reach out to existing and potential clients and people on waiting lists in order to promote and market all Amideast products, whether by phone, email attending events,
• Safely handle cash and payments and ensure their accuracy at all time
• Make appointment for the EL Program-related tests
• Verify students enrolled in contract courses and verify their purchase orders and payments are processed and documented
• Note client feedback and suggest ideas for service, facilities, or operational improvement to management

Testing:

•  Assists client with test registrations and ensures that registration forms are filled out correctly
•  Prepares tests administrations: Materials, logistics, proctors and compliance of on-site and off-site testing activities and regulations
• Ensures all test administrations are conducted according to the strict procedures established by the testing authorities (ETS, College Board, etc.)
• Ensures all testing documentation and reports are complete, accurate, and submitted to relevant authorities in a timely manner.
• Supports testing information sessions conducted on-site and off-site.

QUALIFICATIONS AND SKILLS:

• Bachelor’s Degree (degrees in Business Administration and similar fields preferred)
•  1-2 years of administrative experience in a service-oriented business
• Demonstrated skill using Excel and other Microsoft applications
• Outstanding interpersonal and communication skills, including ability to resolve client problems effectively and diplomatically, and in a timely manner
• Advanced English language proficiency
• Excellent time management skills
• Exceptional attention to detail
• Demonstrated history of being responsible and reliable

WORK ENVIRONMENT:

• The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (temporarily due to COVID-19)
•  Computer (laptop or desktop)Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

#job #emploi #recrutement#CV #postuler apply 

#job #boards #job #recruitment #job #hiring #job #websites #job #search #engines