Telehealth Nurse Navigator 

À propos de l’offre d’emploi

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide adherence services focused on primary non-adherence and in-home injection training
• Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up
• Provide consumer support in a call center environment for patients receiving treatment.
• Risk assess patient for compliance and adherence to treatment regimen
• Identify barriers to care
• Support patient care planning and development of short and long term goals
• Provide information about disease process
• Provide emotional support to patient and family members
• Accepts inbound calls and makes outbound calls to enrolled patients

• Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects

• Enter all consumer activities accurately in clinical data base
• Intakes and reports adverse events as directed
• Provide case management support
• Provide patient support for payer policies and coverage issues
• Communicate reimbursement and financial assistance information
• Conduct missing information outreach
• Communicate completed benefits investigations
• Identify, enroll, and administer the co-pay program
• Responsible for administration of the PAP and clinical trial programs
• Conduct on-going assessment of eligibility for commercial services
• Collaborate with internal and external stakeholders to order, coordinate, and confirm shipments
• Must be able to work a flexible schedule ­­­­and have flexibility for changing program needs
• Performs related duties as assigned

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state with the ability to obtain licensure in all 50 states

• Graduation from an accredited nursing program
• Experience with and/or potential to provide high quality customer service
• 3 years nursing experience required
• Telephonic experience a plus
• Certification may be required
• Graduation from an accredited nursing program
• Case management experience preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to use a computer for data collection proficiently
• Strong organizational skills; attention to detail
• Good critical thinking skills
• Strong computer skills

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule Full time Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.