Junior Customer Service Executive

About Us

We are a marketing software company who specialize in providing enterprise data solutions to blue chip companies in the UK and internationally. We have a growing Account Management team based in London, UK who collaborate directly with our clients and a development team based in Sfax, Tunisia who manage the development and coding part of the business. We have been growing steadily in recent years and now need additional resource to help us manage an increasing client base and future growth plans.

 Acteol – an Access company

The Access Group is a leading provider of business management software to mid-sized UK organizations. It helps more than 55,000 customers across commercial and not-for-profit sectors become more productive and efficient.

• Its innovative Access Workspace cloud technology transforms the way business software is used, giving every employee the freedom to do more.
• Founded in 1991, The Access Group employs more than 4,680 staff members.
• You can find out more about us at www.theaccessgroup.com

RESPONSIBLITIES

• Provide the clients, third Parties and other teams with the needed support
• appropriately identify the needs of both new and current customers to aid them in their success using our product.
• developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
• Taking client briefings and checking details and objectives for each project
• Control the quality of all work that is submitted to clients
• Identifying solutions to achieve the client’s requirements
• Monitoring all stages of a client’s project and keeping them informed of progress
• Responding to escalated customer support issues.
• Supporting the customer through a ticketing system and calls.
• Formulating and revising customer support policies and promote their implementation.
• Possessing excellent product & services knowledge to enhance customer support.
• Implementing customer support processes to enhance customer satisfaction.
• Contributing the work to the company’s knowledge base.
• Analysing, interpreting, and presenting results

QUALIFICATIONS

• A genuine passion for delivering outstanding, professional customer service – experience preferable.
• Natural communicator with strong oral and written communication skills – Able to communicate effectively at all levels in English.
• Attention to details and ability to numerate with an affinity for data
• Ability to work under pressure whilst maintaining a cool Outlook
• Good organizational and time management skills – resilient in the face of tight deadlines and comfortable managing multiple tasks.
• A personable and professional character that will allow you to build client rapport and to give clients / our UK team trust in your work
• Collaborator with great adaptability and flexibility to work cross functionally with other departments when needed to find suitable resolutions
• Tech savvy and preferably familiar with CRM solutions / willing to learn our product functionalities and processes
• Education level: Licence Degree minimum

Working at Acteol

• The job is based in ACTEOL office in Sfax, Tunisia.
• We are a growing software company, and we deliver on what we say we do!
• We take the development of our people very seriously!
• We will collaborate with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
• In addition to our standard benefits of 26 days holiday you will get a competitive salary, an annual performance related bonus and a clear career path.

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