About Access Now and the Helpline
Access Now is an international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transparency. Our Policy, Advocacy, Technology, RightsCon, and Grant-making teams have staff presences in Europe, Latin America, Sub-Saharan Africa, the Middle East/North Africa (MENA), North America, and South/Southeast Asia, to provide global support to our mission.
The Access Now Digital Security Helpline is a globally distributed team who provides 24/7 incident response, digital security advice, and implementation support for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.
About the Role
As a Helpline Responder you will be responsible for answering incoming requests on the Access Now Digital Security Helpline. You will use the Helpline’s own documentation and team expertise to provide technical assistance and digital security advice, and respond to digital emergency incidents targeting the most at-risk. You will assist at-risk users in responding to incidents via various communications methods such as email, chat, audio and video . This role will report to the Tunis Security Shift Lead and Access Now’s senior Tech managers as appropriate..
This role is perfect for a quick learner who is excited by Access Now’s’ mission and is eager to provide amazing technical advice and service to human rights defenders in MENA and around the world! We’re looking for an individual who is dedicated to our mission and has unshakable integrity and personal ethics. This team member will need to be responsible and resourceful, well organized, and have excellent communication skills that are best put to the test in high-stress emergency environments.
We do not expect applicants to have every qualification described below. We expect this Team Member to grow into their role, and to also to make it their own.
Women and LGBTQI individuals are encouraged to apply. We are keen to receive applications from people who consider themselves under-represented in the security and/or technology communities — even if they feel they meet only some of the qualifications.
Salary and Benefits
To apply, send an email to
with the following documents attached:
When emailing your application, please include “Digital Helpline Responder – Tunis – [Your Name]” in the subject line.
Published 1 March 2019; open until filled or closed
Access Now is an international human rights organization committed to diversity and is an equal opportunity employer. We value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
This commitment applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
For further information, please contact Bryan Rogers, Human Resources Manager, at firstname.lastname@example.org; PGP Key: 0x676DA406, or, alternatively, reply to the original sender.
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