Company Description

3alla9ni specializes in personalized frames. Since our launch in 2021, we have delivered over 15,000 products, bringing smiles and even tears of joy to our customers. We are dedicated to creating unique and meaningful gifts that capture special moments in people’s lives.

Key Responsibilities:

• Assist the After-Sales team in responding to customer inquiries regarding orders, deliveries, and returns via email, phone, and chat.
• Handle and resolve customer complaints or product issues with a focus on ensuring a positive customer experience.
• Collaborate with different departments (sales, logistics, and marketing) to resolve customer concerns efficiently.
• Monitor and track customer feedback to identify areas for service improvement.
• Support the customer retention strategy by proposing solutions and helping with after-sale engagement initiatives.

What You’ll Learn:

• A creative and collaborative work environment.
• Customer service best practices and communication strategies.
• Problem-solving and conflict resolution in a real-world business setting.
• Opportunities for professional growth and development.