• Performing phone conversations with JForce agents to present jforce (onboarding), provide information and answer their questions
• Collecting and storing useful data (Churn reasons, activation blockers…)
• Ensuring follow up through emails, phone or any required means.
• Handling special requests and complaints of Jforce agents.
• Optimize the recruitment process across board (every region) and strategize on improving Agent activation
• Ensure that the S hippe d to Net (STN) and other operations related KPIs of JForce are enforced by running promotions, offering incentives and issuing penalties for cancellations.
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Required Skills & Qualifications

Basic Require ments

• Excellent communication skills
• Good computer and keyboard skills
• Some experience in customer service is an additional advantage
• BSc in Business Administration, Business management, Accou nti ng, Economics, Marketing

Expected Personal And Technical Skills

• Good mentoring, coaching skills.
• Ability to foster and maintain relationships with individuals.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.
• knowledge in Microsoft Office suite (Excel, Word and Powerpoint).

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
• Competitive compensation