Job Scope

The Country Manager is accountable for establishing a strong positioning for the company and its affiliated products in the market through the implementation of a solid strategy and the management of daily operations taking full ownership of the P&L of his/her geography. S/He establishes partnerships with suppliers and vendors, builds a customer portfolio and conducts periodic market studies staying abreast of latest developments and opportunities.

Main Duties And Responsibilities
Technical and Operations

• Expand the products in the assigned region by providing strategic direction to ensure the growth and profitability of the company
• Monitor and manage account relationships with the objective of increasing the penetration and market share of the products in the assigned territory
• Prepare business development plans, revenue forecasts and other related reports for assigned regions and review findings with the leadership team
• Evaluate current business processes and implement procedures maximizing operating efficiency
• Attend trade shows, advise and implement the marketing strategy
• Support with credit/payment performance and manage escalated issues
• Liaise with the procurement department to manage the ordering and shipping of products
• Establish strategic partnerships with vendors/partners and work towards maintaining and upgrading partnership agreements
• Communicate the financial plan to the team, ensure its implementation and continually control costs ensuring targets are met as applicable
• Meet with vendors and partners at the beginning of the fiscal year to fine-tune the business plan, set commitments and targets and agree upon levels of involvement
• Coordinate sales efforts with the marketing, accounting, logistics and technical teams to ensure maximum brand exposure and yield from marketing budget
• Maintain awareness of technological developments and accordingly review current vendor/product list and promotional approaches
• Track country risks and support the company in identifying and implementing risk mitigation strategies
• Monitor customer satisfaction and manage complaints when and as necessary

Talent Development

• Ensure that human capital and capabilities are aligned with the company HR strategy at a departmental level
• Act as an agent of change and challenge departmental structures and processes to accompany change initiatives
• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan