Risk Communication and Community Engagement and Accountability Officer

Job Purpose

The RCCE Officer will be responsible for the technical design and coordination of RCCE support provided by the IFRC to Tunisian and Moroccan Red Cross Societies and IFRC Country Delegations that will deliver the SLL programme at national level. To this end, the RCCE Officer will work closely with the CEA and Community Health teams in IFRC Africa Regional Office (ARO) and Middle East and North Africa (MENA) Regional Office, National Societies focal points and the Head of program management unit cluster or in-country delegations to ensure the technical quality of the RCCE program.

Job Duties And Responsibilities

The RCCE Officer is responsible for providing consistent quality work and support to National Society/Country while engaging all relevant team members including Federation members (Regional/Country), NS counterparts, Partner National Societies, and external partners. The post holder is therefore accountable for the following tasks:

RCCE Technical Support In RCCE Design And Implementation

• Provide technical support in developing tools, topic guides, training and sampling methodologies for the perception surveys and qualitative assessment
• Support in setting up community feedback systems in country/cluster level (with an emphasis on qualitative data), conducting perception surveys, strengthening inter-agency coordination, and ensuring that tools, guidance, and resources are shared to support NS to respond appropriately in promoting COVID-19 vaccine uptake.
• Capture a thorough understanding of the community context and existing knowledge, attitudes, beliefs, practices, and rumours circulating in the community around COVID-19 and health responses.
• Review, adjust, and improve the programme/response regularly, based on community feedback and monitoring.
• Support a culture of learning and sharing within the National Society/Cluster, including ensuring previous successes and failures are used to inform new programmes and responses.
• Work with communities to identify community-led solutions to address challenges, improve behaviours and/or reduce the spread of infection.
• Support to capture and document examples of RCCE best practices at country/cluster level, including community-driven approaches to COVID-19 prevention and management, for example physical distancing, hand washing, isolation etc.
• Ensures existing RCCE materials and resources including strategies, guidance notes, key messages, and tools from ARO are properly shared and available at country/cluster level in a diversity of accessible and applicable formats and common languages.

Capacity Building

• Train the IFRC and National Society RCCE teams on the program technical component, ensuring a sound understanding of the activities and deliverables, emphasizing on the agreed technical RCCE/CEA standards for the SLL program.
• Supports the development/adaptation and rolling out of Risk Communications and Community Engagement tools, methodologies, trainings, and capacity building activities to support vaccine uptake.

Programmatic Coherence, Quality And Accountability

• Ensures that the AfCDC RCCE program is implemented at country/cluster level in accordance with the Movement-wide commitments and minimum actions for Community Engagement and Accountability (CEA), and relevant policies and guidelines.
• Works closely with technical colleagues across the region, as well as inter-agency partners, to lead in the rolling out and ensuring use of the most relevant social science research, impact surveys and perception data to support the design of comprehensive and evidence-based community engagement strategies for vaccine uptake at country/cluster level.
• Ensures RCCE socio-cultural research, analysis and key findings are integrated into the program country/cluster level.

Job Duties And Responsibilities (continued)

• Assist the National Society and regional team in the routine data collections from the community feedback mechanisms and social listening channels to inform the RCCE strategy and key messages.
• With the support of the PMER/IM team, build the RCCE data and reporting system, and share with the regional team.
• Support National Society in defining risk management frameworks, mitigation, and control measures.

Advisory Role

• Identify and support priority countries at cluster level to update/adapt RCCE interagency plans, according to the evolution of the COVID-19 pandemic.
• Attend and support country/cluster level RCCE coordination working groups, clusters, pillars, and other relevant responders (on demand) with RCCE expertise and ensure support to country/cluster coordination approaches, promoting engagement of national/local organizations that represent the social, cultural, gender, age, and religious distribution of the communities (i.e., faith-based organizations, youth organizations, CSO networks, private sectors, and other influencers).
• Work with RCCE partners, to develop demand-driven guidance/tools based on assessment of gaps and support needs at country/cluster level.
• Working with the Information Management Officer, Health teams and RCCE Working Group members, supporting the compilation and updating 4Ws (Who does What, Where and When) mapping at country/cluster level.

Coordination

• Coordination with Africa CDC, Ministry of Health (MoH) and National Societies (NSs)
• Represents the IFRC in technical coordination meeting with Africa CDC, RCCE/Health working groups led by respective MoH and Red Cross Red Crescent African National Societies forums.
• Represents the IFRC in close coordination with AfCDC Regional Coordination Centers and focal points at country/cluster level for the SLL program.
• Ensures IFRC and ANs representation in any relevant technical RCCE forum with partner agencies at country/cluster level to promote COVID-19 vaccine uptake.
• Coordination with other partners and Global teams
• RCCE representative for the country/cluster, leading the coordination of RCCE efforts across National Societies, Partner National Societies and the IFRC.
• Work closely with global and regional CEA, Health and PMER colleagues to ensure there is consistency and coordination between RCCE efforts at the country, cluster, regional and global level.
• Coordinate RCCE efforts with external partners, including interagency RCCE Working Groups, UN agencies, other NGOs, and Government.
• Position the IFRC as a lead actor in RCCE at country/cluster level by capturing and sharing best practices and success stories within the Movement, AfCDC and externally.

Duties applicable to all staff

• Actively work towards the achievement of the Federation Secretariat’s goals
• Abide by and work in accordance with the Red Cross and Red Crescent principles
• Perform any other work-related duties and responsibilities that may be assigned by the line manager

Education

• A university degree in a relevant area such as community engagement, community development, social and behaviour change communication, sociology, anthropology, health education, or relevant work experience – required
• IMPACT or equivalent knowledge – preferred
• Experience in and knowledge of project management cycle – preferred

Experience

• Demonstrable technical experience (3 years+) in risk communications, social and behaviour change communication and community engagement in epidemics, working at a national/cluster level – required
• Experience in setting up and managing projects with a qualitative data collection focus, with sources such as community feedback mechanisms, interviews, focus group discussions, social media posts, etc – required
• Experience in planning and implementing targeted and appropriate behaviour change or risk communication under health approaches and activities – required
• Experience of designing and delivering/trainings and building the capacity of staff and volunteers – required
• Experience of supporting social science research and/or community feedback systems, including presenting and advocating for action based on findings – required Experience working with WHO, UNICEF, IFRC and/or other partner organizations – preferred
• Experience of working with UN Humanitarian Coordination Teams, clusters and health emergencies coordination systems – preferred
• Ability to work collaboratively as part of a team in a challenging and highly fluid environment, handle constant change and stay flexible – required
• A good understanding of information management (including data flows, protection and analysis), as well as qualitative and quantitative data collection methods – preferred
• Experience in designing and developing culturally appropriate and context specific IEC materials and messages, and media campaigns – required
• Red Cross Red Crescent experience is an asset – preferred

Knowledge, Skills and Language

• Previous working experience in the Africa Continent – required
• Able to analyze and identify areas for improvements in programmes, operations through the integration of RCCE/CEA approaches and activities – required
• Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organization and with external partners and organizations – required
• Good knowledge of epidemic response, including gender and diversity analysis – required
• Highly motivated, self-starter and team player able to lead a process, engage others and create ownership, across multiple countries and cultures, both in person and remotely – required
• Clear and engaging written and verbal communication skills – required
• Proven good judgment and ability to work with complete integrity and confidentiality – required
• Programme and project management skills – preferred
• Ability to work within multi-cultural, multilingual, and multidisciplinary teams – required

Languages

• Fluently spoken and written (English and Arabic) – required
• Good command of another IFRC official language (French) – preferred

Competencies and Values

• Values: Respect for diversity; Integrity; Professionalism; Accountability
• Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

Comments

• Only shortlisted candidates will be contacted.