Customer Success Manager

(Tunis🇹🇳) – French clients

ABOUT EASYMOVIE

EasyMovie is a video engagement & revenue intelligence solution, maximizing sales engagement platforms & CRM efficiency.

Our mission is to help sales organizations book more meetings, build more human & personalized interactions, and capture the right business signals. 🚀

EasyMovie’s video engagement technology (SaaS platform + mobile app) automates the entire process, enabling salespeople to create valuable video content without having to worry about when they should create a video, what to say, how to say it, or where to post it.

💡Why ? Because our app does it for them. No technical or speaking skills requirements, everything follows a guided process, the video is automatically edited, and then published in the right place (email or CRM).

During these past 9 years (🎉) EasyMovie opened offices in Paris, New York and Tunisia and developed its solution with more than 350 large groups, including Thomson Reuters, PwC, Salesforce or L’Oréal, with the main common challenge being to reduce wasted sales time generated by traditional and unproductive prospecting.

JOB DESCRIPTION

As a Senior CSM, you will be responsible for delivering EasyMovie’s full value to a portfolio of strategic accounts. Your target outcome will be to successfully onboard new accounts, increase adoption in order to assure retention, have a strong drive to proactively direct customers towards implementing new strategies in boosting adoption, and maximizing upsell.

Responsibilities span from aligning on a success plan with senior-level stakeholders to supervising delivery and contributing to account development.

You will directly report to Anne (https://www.linkedin.com/in/anne-archer-rutty-mba-07281ab/ ) global VP of Customer Success, based in our office in New York,🇺🇸. With more than 10 years of experience in Customer success, Anne will constantly guide you and offer you strong learning opportunities.

-Responsibilities-

DELIVER VALUE💡:

• Own a success plan for each account with clear actions and outcomes based on success goals defined with key stakeholders, usage data and recent customer or product updates
• Lead success meetings with key stakeholders to review their success plan and ensure alignment on next steps
• Create excitement along the success journey by communicating on the value already created with EasyMovie and on future value potential
• Trigger adoption and usage by conducting adoption initiatives, e.g., adoption days, challenges, ambassador program roll-out, demonstration of new feature
• Onboard new accounts, including implementation plan, platform configuration and user trainings, all in close coordination with Post-Production and Customer Support teams

BECOME A STRATEGIC PARTNER🤝:

• Establish and nurture trust-based relationships with key stakeholders, e.g., champions, admins, promoters
• Become a day-to-day advisor to key stakeholders, who understands their individual business challenges, crafts personalized solutions and coaches them to be successful
• Ensure a solid understanding of the broader context of each account to recommend personalized solutions for success, e.g., industry trends, corporate strategy, organization, processes, technological environment, corporate culture
• Invest time in becoming an expert in peer-to-peer knowledge sharing within assigned industries

CONTRIBUTE TO UPSELL📈:

• Partner closely with Account Managers to identify upsell opportunities and open new doors based on existing relationships
• Qualify inbound leads brought by existing relationship

IMPROVE PRODUCT AND DELIVERY 🧭`

• Provide structured customer feedback to the Product team and support them in testing new ideas and features
• Share knowledge and best practices across the team, to upskill and enable each other
• Own an internal side-project aimed at growing the value delivered by the CSM team, e.g., new expertise, tool or process

PROFILE

What we are looking for 🔍:

• College Degree
• Native/Bilingual in French 🇫🇷(both written and oral)
• 3+ years of experience in SaaS organizations as a Customer Success Manager and in driving adoption strategy at key accounts
• Demonstrated ability to establish credible relationships, present and communicate effectively with CXO, senior management and director level
• Passion for customer success and partnering with external stakeholders to solve complex challenges
• Result-driven mindset with a responsibility for driving customer retention and/or business growth
• Extremely self-motivated, high-energy individual with a diligent and self-managed work ethic
• Entrepreneurial approach, you create your own success
• Strong team player
• Excellent professional communication skills, both oral and written, coupled with excellent active listening skills, presentation skills and empathy

Why you’ll want to work at EasyMovie:

• 💜 You resonate with our company’s mission and you like video
• 💜 You will join a thriving team of CSMs globally and collaborate with international teams across the organization including sales, marketing, product and operations
• 💜 Great team and people-first culture
• 💜 Remote policy : it’s on you! You can choose the days when you come to the office 💼 (based in Montplaisir, Tunis) and the days when you work in the comfort of your home 🏡
• 💜 Competitive salary
• 💜 Competitive health insurance plan for you and your family
• 💜 Computer + iPhone

If you have a passion for what we do, click on EasyApply! We’d love to hear from you! 💌