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Web Hosting Support with French – Remote

Position Summary:

HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.

One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

What you’ll do:

• Solve customers’ web technology problems using chat, email/tickets, and phone.
• Install, configure, maintain and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
• Explain how DNS and web design tools work.
• Provide customers with a “WOW!” experience

Schedule – All on Eastern Time (Toronto):

Saturday-Wednesday:

• 10:00 AM – 7:00 PM
• 2:00 AM – 11:00 AM

Wednesday-Sunday:

• 10:00 AM – 7:00 PM
• 2:00 AM – 11:00 AM

About you:

• Must have experience working in the web hosting industry
• In-depth experience with cPanel and Plesk
• Ability to troubleshoot website and email problems
• Excellent written and verbal communication skills (English and French)
• Driven to be the best and you have examples to prove it

What we offer:

• Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
• Flexible Vacation. Never get denied a vacation request ever again.
• Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. 

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