Job Title

Customer Service Representative

Role & Responsibilities

We are looking for a motivated, proactive and open-minded person to join our Customer Service team and support in delivering an outstanding customer service to all our customers, ensuring his loyalty and satisfaction.

The ideal candidate will have a customer-first attitude.

The main activities, for example, are:

• Assumes or manages the customer’s order, depending on the type of product or sales channel, initiating and executing the specific operational procedure of fulfillment in terms of preparation and shipment; where possible, associate orders with production campaigns.
• Provides the customer with information regarding prices, minimum purchase lots and delivery times.
• On the basis of the indications of the Area Managers, manages the relationships with customers regarding: delivery terms, changes to the order, reminders, billing errors, returns and complaints, debit and credit notes, initiating the relative procedures.
• Elaborates sales offers on the recommendation of the Area Managers, with regard to prices and conditions of sale and offer validity.
• Inserts the complaint practices relating to its customers and gives provisions for the issuance of credit notes.
• Able to effectively handle a high volume of interactions and respond to inquiries or resolve issues in a timely manner.

Required Skills

• High School Diploma or Bachelor’s degree in Foreign Languages or Economics
• Must be fluent in English and French (knowledge of German and/or Spanish will also be appreciated)
• Experience in equal or similar position is a plus
• Proficient in Office Tools
• Strong phone contact handling skills and active listening
• Customer-oriented and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Available to travel for short business trips or participation to fairs (seldom)

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