#COFICAB Tunisia is #Hiring!

We are looking for

a Quality Customer Supervisor

to fulfill the following duties:

– Prepare and coordinate customer audits, conduct visits and documents and communicates audit/visit results.
– Communicate customer claims to concerned parties, and oversee meetings to treat the claims, investigate customer complaints and perform initial analysis.
– Track customer complaints, request samples and perform analysis to identity product nonconformity and root causes.
– Prepare and communicate to customers the 8D report on time including root causes analysis, corrective and preventive action plans. Collect, analyze customer satisfaction feedback (sore card) and elaborate, if needed, the corrective and improvement action plan.
– Communicate action plans to relevant teams and follow up its progress and effectiveness. Update the claim summary according to the actions’ progress. Close the claim according to actions completion and validation.
– Plan, prepare, communicate, and review Quality Customer KPI’s and define acontinuous improvement plans of processes, procedures and systems to meet the Quality Department and the Company’s objectives.
– Stop the production in case of non-conformity and take the appropriate decisions according to the non-conformity product treatment procedure.
– Contribute to the development of Quality Customer Team (Technical performance evaluation, training, coaching).

* Functional and Technical Competencies:

Quality standards and system regulations (#ISO), Customer quality standards, Manufacturing processes and associated technologies, Harnesses manufacturing process awareness, Audit techniques and practices, Quality tools (FMEA, SPC, Root Cause Analysis, etc.), 8D process and techniques, Continuous improvement techniques, Analytical and problem-solving skills, Risk Management, Customer relationship management.

* Language and Software Skills: