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Technical Support Engineer I

About The Team

The Client Experience (CX) is responsible for delivering world best class services to our clients.

Whilst gaining a detailed understanding of Fixed Income Securities, the CX will be able to manage efficiently client’s issues, stabilize operational aspects by continuously working on innovative improvements actions and maximize our client’s experience.

• You will build relationships with Tier-1 Banks and Brokers
• You will be exposed to a Broad cross-section of the financial industry
• You will gain in depth knowledge of Exchange Technologies and Markets

Client Experience role is part of FIS Securities supporting EMEA clients on their trade activity.

What You Will Be Doing

You will be responsible for providing Client Experience Level 2 support FIS International Securities Processing Manager Clients during EMEA Shift.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Other related duties assigned as needed.

What You Bring

• Broad knowledge of Financial Markets, especially Fixed Income Securities.
• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Being able to provide proactive support and actions to remediate client issues in a timely manner.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Excellent decision-making and problem-solving.
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment

What We Offer You

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….
• Attractive range of benefits including private medical cover, dental cover, and travel insurance.
• Continuous development through our diversified training across core financial, sales and FIS solutions.
• A modern, international work environment and a dedicated and motivated, supportive team.
• A broad range of professional development possibilities, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.