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Customer Service Specialist

À propos de l’offre d’emploi

Kamioun is a B2B marketplace that connects FMCG manufacturers and small grocery shops in the Maghreb region. Kamioun partners directly with local and multinational FMCG companies to source products and allow shops to order goods simply for free delivery within 24 hours. Kamioun holds the start-up label.

We are currently looking for a Sales and Support specialist, who is a growth-minded individual who want to help revolutionize the retail distribution industry and play an integral role in a thriving startup environment.

What you will do

• Create an excellent customer service experience for Kamioun users in terms of reactivity and quality of response to their feedback
• Troubleshoot user problems with the Kamioun app immediately and allow them to order goods in a fast way
• Respond to customer support inquiries and monitor the incoming tickets in all of our support channels
• Assist in building knowledge base/support data such as training materials and FAQs
• Contact potential or existing customers to inform them about a product or service and generating orders.

Who you are

• Experience with support and call center tools including CRM or ticketing tools.
• Knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.
• Goal-oriented individual with superior communication skills
• Able to demonstrate critical thinking skills to acquire a higher-level understanding of role, processes, and procedures

Bonus haves:

• You speak English
• You have prior experience with Freshdesk, Freshsales, or Magento
• You have start-up experience

Who we are

We are obsessed with optimizing logistics and making operations smoother for all stakeholders through our technology.

The objective is no less than playing a leading part in the rebirth of the Tunisian economy: more efficient, transparent, and high-quality service.

We, at Kamioun, have a strong set of values we abide by:

• Transparency: Fighting bureaucracy in our country, information opacity, and grey areas that people hide behind to do less. It also means helping others to overcome it by sharing information.
• Thoroughness: We aim to solve complex problems and always get to their deepest intricacies. We do not compromise and neither believes in the “half done” self-satisfaction spirit.
• Mindset role-modeling: We yearn to challenge the status quo of negative mindsets and behaviors in this country. We hold ourselves and each other to the highest standards of integrity, hard work, and empathy as citizens and employees.

And we are offering you the opportunity to help us make this happen, with the high-stake task of customer support that would delight our customers.

What we will offer

We are offering you the opportunity to help us make this dream happen :

• A competitive package based on experience and skillset.
• An environment where you can get your hands dirty into several and interesting topics (workflow automation, customer success strategies…) in a fast-paced start-up where customer retention is the North Star.
• Work every day beside an experienced and founding team with a track record in growth, product/design, and operations in both emerging and developed markets
• A best-in-class training plan in multiple areas of customer support, success and sales strategies including learning tools such as Freshdesk and Magento.

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