S’abonner à notre NEWSLETTER Recevoir tous les offres d'emploi ✅ Regarder la chaine à Recruter.TV
Web Hosting Support with French – Remote

Position Summary:

HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.

One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

What you’ll do:

• Solve customers’ web technology problems using chat, email/tickets, and phone.
• Install, configure, maintain and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
• Explain how DNS and web design tools work.
• Provide customers with a “WOW!” experience

Schedule – All on Eastern Time (Toronto):

Saturday-Wednesday:

• 10:00 AM – 7:00 PM

Wednesday-Sunday:

• 10:00 AM – 7:00 PM

About you:

• Must have experience working in the web hosting industry
• In-depth experience with cPanel and Plesk
• Ability to troubleshoot website and email problems
• Excellent written and verbal communication skills (English and French)
• Driven to be the best and you have examples to prove it

What we offer:

• Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
• Flexible Vacation. Never get denied a vacation request ever again.
• Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop-shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process